|
13-16th August 2007,
Spier Wine Estate, between Cape Town and Stellenbosch, South Africa
CONFERENCE PROGRAMME |
| |
|
Monday 13 August: |
| 09:00 - |
LibQUAL+ Exchange of Experience Workshop
(This is a free event independent of the Northumbria Conference.
Please register at:
http:www.libqual.org/events/lqsouthafrica.cfm) |
| 12:00 - 14:00 |
Registration |
| 14:00 - 14:15 |
Welcome and
introductions |
| 14:15 - 15:15 |
KEYNOTE 1:
Karin de
Jager.
Quality in Higher Education &
Libraries: a brief sketch of the South African scene |
| 15:15 - 15:45 |
Tea/coffee
break |
|
15:45 - 16:30 |
PARALLEL SESSION 1
(Paper presentations) |
| |
Thompson, Bruce; Kyrillidou, Martha; and Cook, C. Colleen.
Library users' service expectations: a LibQUAL+ study of the
range of what users will tolerate.
|
| |
Greenwood, Helen.
Accounting for differences in library
performance: comparing apples to oranges? |
| |
Creaser, Claire; Conyers, Angela and Lokyer, Suzanne.
VAMP -
laying the foundations. |
| 16:30 - 17:15 |
PARALLEL SESSION
2 (Paper presentations) |
| |
Town, J.
Stephen and Lock, Selena.
LibQUAL+ in the UK & Ireland: five
years experience |
| |
Dole, Wanda V.
et al. An Integrated Approach to Assessment and Planning: A
Key to Organizational Change and Improvement. |
| |
Lochbühler,
Wilfried.
Library Statistics and Benchmarking in Switzerland |
| 17:15 - 18:00 |
PARALLEL SESSION 3
(Paper presentations) |
| |
Høivik, Tord.
The proper use of public money: an improved measure of
productivity in public libraries based on Norwegian statistics. |
| |
Jordan,
Elizabeth Anne.
LibStats – an open source online tool for
collecting and reporting on statistics in an academic library. |
| |
Johannsen, Carl
Gustav.
Meeting the changing predictable and unpredictable
needs of users: an academic library case study. |
| |
|
Tuesday 14 August: |
| 09:15 - 10:00 |
PARALLEL SESSION
4 (Paper presentations) |
| |
Kyrillidou,
Martha et al.
DigiQUAL: a digital library evaluation
service. |
| |
Bray, Colin M.
Libraries Inspire Learning – Opening up the Reading Experience. |
| |
Meunier,
Pierre.
Proposed Balanced Scorecard Model for Montreal
Public Libraries System. |
| 10:00 - 11:00 |
KEYNOTE 2: Simon
Ellis.
Libraries in Culture and Public Information; measurement issues
for UNESCO |
| 11:00 - 11:30 |
Tea/coffee
break |
| 11:30 - 12:15 |
PARALLEL SESSION
5 (Paper presentations) |
| |
Gannon-Leary,
Pat; Webb, Jo; and Bent, Moira.
Developing and managing
effective library and information services to support research
and researchers. |
| |
Hammes, Monica
and Mahlangu, April.
e-Quality for equality. |
| |
Jaggars, Damon
E. and Smith, Shanna E.
Service priority alignment in ARL
member libraries. |
| 12:15 - 13:00 |
PARALLEL SESSION
6 (Paper presentations) |
| |
Hiller, Steve;
Rambo, Neil; and Wilson, Lizabeth.
Understanding and
strengthening library connections to the university research
enterprise: from assessment to action. |
| |
Harlan, Brian.
Library process management. |
| |
Koontz,
Christie; Jue, Dean K.; and Davis, Denise.
Neighborhood
level public library service to special populations: a review of
critical data needed for optimal service provision. |
| 13:00 - 14:00 |
Lunch |
| 14.00-17.30 |
PARALLEL SESSION
7a |
| |
Workshop 1:
Developmental
De Jager, Karin with
contribution from Jim Self.
Measures that matter: designing and developing your own
programme of library evaluation using the balanced scorecard
approach |
| |
Workshop 2:
Intermediate
Streatfield, David and
Markless, Sharon.
Evaluating the impact of your library or information service: a
practical introduction |
| 14:00 - 18:15 |
PARALLEL SESSION
7b (Paper presentations) |
| |
Bertot, John
Carlo; Snead, John T.; and McClure, Charles R.
Developing
and implementing best-fit evaluation strategies for libraries. |
| |
Davies, J.
Eric. Building milestones on the road to better library
management: The LISU experience of promoting research into
practice. |
| |
Short, Barry.
Global Benchmarks for Large Urban Public Libraries: Developing a
new statistical collection model for annual library statistics |
| |
Broady-Preston,
Judith.
CRM and its usefulness in demonstrating quality in
academic libraries: a partnership approach. |
| |
|
| 16.15-16.45 |
Tea/coffee
break |
| |
|
|
Wednesday 15 August: |
| 09:15-10:00 |
PARALLEL SESSION
8 (Paper presentations) |
| |
Self, Jim.
Bound for Disappointment: Journals and Faculty at Research
Institutions |
| |
Jacoby, JoAnn.
Network and Cluster Analysis of Departmental Libraries Used by
Faculty at a Large University Library. |
| |
Nagata, Haruki;
Sakai, Kanako; and Kawai, Tetsuya.
Public Library and Users’
lifestyle in a Changing Context. |
| 10.00-11.00 |
KEYNOTE 3. Peter
Brophy.
Telling the story: Qualitative approaches
to measuring the performance of emerging library services |
| 11.00-11.30 |
Tea/coffee
break |
| 11.30-12.15 |
PARALLEL SESSION
9 (Paper presentations) |
| |
Smith Macklin,
Alexius; Smith, Gordon W.; and Somerville, Mary M. A
National Initiative to Assess and Advance ICT Literacy in Higher
Education. |
| |
Nyström, Viveca
and Armini, Rikard.
The value of library services: case
study. |
| |
Franklin,
Brinley.
Toward Meaningful Academic Library Ratio Analysis. |
| 12.15-13.00 |
PARALLEL SESSION
10 (Paper presentations) |
| |
Mundt,
Sebastian.
Measuring innovation in libraries and information
services. |
| |
Novak, Kevin
and Pagano, Joe. Using Web Analytics to Plan Digital Library
Development. |
| |
Wilson,
Frankie.
The Quality Maturity Model. |
| 13.00-14.00 |
Lunch |
| 14.00-17.30 |
PARALLEL SESSION
11a |
| |
Workshop 1:
Developmental
Høivik, Tord.
Numbers that count.
Selecting and using service indicators for public library
development. |
| |
Workshop 2:
Intermediate
Fourie, Christa.
Developing Best Practices: How to
Achieve Operational Excellence in Information Services. |
| 14.00-18.15 |
PARALLEL SESSION
11b (Paper presentations) |
| |
Markless,
Sharon and Streatfield, David.
Supported- Self-evaluation in
assessing the impact of HE Libraries. |
| |
Pors, Niels
Ole.
Social Capital,
Trust and Organisational Effectiveness:
Discrepancies between users service preferences and the library
system’s construction of their needs. |
| |
Segbert-Elbert,
Monika et al. Assessing the impact of public access to
computers and Internet in libraries. |
| |
Thomas, Gwenda
Mary Elsibe.
Measuring institutional repositories and
organizational effectiveness: strategic positioning between a
rock and a hard place. |
| |
Somerville,
Mary M.; and Nino, Mary.
Collaborative Co-Design: An
Evidence-Based User-Centric Approach for Assessment and
Advancement of Organizational Learning. |
| 16.15-16.45 |
Tea/coffee
break |
| |
|
|
Thursday 16 August: |
| 09.00-09.45 |
PARALLEL SESSION
12 (Paper presentations) |
| |
Petr,
Kornelija.
Quality measurement of Croatian public and
academic libraries: methodology. |
| |
White, Sonya
and Creaser, Claire.
Trends in scholarly journal prices
2000-2006 – an analysis of selected publishers. |
| |
Garratt, Olwyn
Gail.
ISO 9001: 2000 and change management. |
| 09.45-10.30 |
PARALLEL SESSION
13 (Paper presentations) |
| |
Lodge, Damian.
The challenges in measuring academic library culture on a
national scale using a mixed method approach : a case study
using Australian academic libraries. |
| |
Sacchetti,
Luciana.
Attention to the end-user: how to measure quality
in a ISO certified Academic Library. |
| |
Wright,
Stephanie and White, Lynda.
The Assessment Environment in
North American Research Libraries. |
| 10.30-11.00 |
Tea/coffee
break |
| 11.00-11.45 |
PLENARY SESSION:
Poll, Roswitha.
Ten years after:
“Measuring Quality” revised. |
| 11.45-12.45 |
PANEL SESSION:
Town Stephen. The future of library performance measurement:
an international panel discussion. |
| 12.45-13.00 |
Close of
conference |
| 13.00-14.00 |
Lunch |